Cloud applications and services

As Snow Software points out, although Zoom and Teams dominated the news, the cloud computing infrastructure was really the biggest driver of this increase. When asked how their company's use of cloud applications and services changed in response to the current crisis, 76% said they increased their use of cloud computing platforms such as Amazon Web Services (AWS), Microsoft Azure and even private cloud.

More than half of respondents (55%) saw an increase in collaboration tools like Slack, Teams or Google Chat, while 52% of respondents indicated an increase in cloud video conferencing software like Zoom, Cisco WebEx or GoToMeeting.

While many companies have relied on these productivity services before the crisis, the increase in cloud infrastructure represents a more fundamental change in the way organizations operate.

The tasks for a server repair technician are varied, with everything from providing cost estimates to upgrading hardware and software as needed. 

When asked what applications - in addition to the core IT software - that saved lives, respondents said that video conferencing applications like Zoom, Cisco Webex and GoToMeeting (73%) and communication applications like Slack, Teams and Google Chat (65 %).

Workforce safety

This study also showed that the majority of IT leaders (82%) said they had noticed positive changes in employees' attitudes towards IT since the beginning of the pandemic. Although many organizations are already preparing to return to the office, 47% of respondents said they will be comfortable returning to a physical office when the company drafts a clear plan that ensures employee safety. However, 43% would like their company to offer telecommuting options, even after reopening.

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