PBX telephone operator

The PBX telephone operator is responsible for: handling incoming and outgoing phone calls; responding to guest requests; learn and disseminate basic hotel information; be knowledgeable of procedures and techniques necessary for the smooth operation of the department. PBX Operators are required to: display a guest orientation; possess a working knowledge of computers; and display an excellent phone manner. Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Candidate must have excellent communication skills and ability to multi-task and work a varied schedule.

Qualifications

  • High School graduate or G.E.D. equivalent.
  • Ability to communicate effectively with the public and other Team Members.
  • Read, write and speak English fluently.
  • Strong problem solving skills and great customer service required.

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