Microsoft has confirmed an issue with the Reset this PC feature in Windows 10, version 2004. How to fix the restore failure "An error occurred while resetting the PC"
Windows 10: How to fix "An error occurred while resetting the computer"
In Windows 10, the Reset this PC feature allows you to reset the system to the factory settings of your device using a local reinstallation of Windows or Download from the cloud . It helps fix common operating system problems such as performance issues, excessive memory usage, unexpected battery drain, and more.
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Windows 10 reinstallation problem
However, if your computer has the Windows 10 May 2020 Update (version 2004) installed and you try to use the restore function, you may receive an error message that will prevent the reset from completing:
“An error occurred while resetting the computer. No changes made "
According to Microsoft's support site , the issue is only with some hardware configurations causing the feature to fail on devices running Windows 10, version 2004.
If you are dealing with this known issue, the company recommends that users use the Deployment Image Servicing and Management ( DISM ) command line tool with Command Prompt to fix the Reset Computer feature. DISM is a tool built into Windows 10 that allows administrators to provision, modify, and restore system images including Windows Recovery Environment, Windows Setup, and Windows PE (WinPE), but anyone can use it to fix common system problems.
In this guide for Windows 10, we'll show you how Microsoft recommends fixing factory reset problems.
How to fix "An error occurred while resetting the computer"
To restore the Reset This PC feature in Windows 10, version 2004, follow these steps:
Open a command prompt with administrator rights: open the Start menu, type cmd.exe , right-click on the result and select Run as administrator .
Run the command:
dism / online / cleanup-image / restorehealth
Wait for the process to complete.
Reboot your computer.
Once you have completed all the steps, you can use the Reset this PC feature to reset your device to factory defaults.
Despite the fact that the May 2020 Update and October 2020 Update have one common operating system base with an identical set of system files , according to available information, the problem only affects computers running version 2004.
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